How to reach us.
We are a small engineering team. We answer ourselves — no scripted call centre, no first-line filter that has to escalate. Email is the canonical channel; choose the right address and we get to you faster.
General inquiries
info@netspectra.orgSales, partnerships, press, and anything that doesn't fit a specialised mailbox below.
We aim to reply within 2 business days.
Technical support
support@netspectra.orgAccount, integration, edge routing, false-positive triage, billing, refunds.
Lite: best-effort. Paid plans: 1 business day. Enterprise: per contract.
Engineering / API
dev@netspectra.orgDirect line to engineering — API integration, custom edge logic, deep technical questions.
Same business day for prospect/partner inquiries.
Privacy & data requests
privacy@netspectra.orgGDPR / UK GDPR access / erasure / portability requests, DPA copies, subprocessor list.
Acknowledged within 5 days. Fulfilled within 30 days as required by law.
Security / vulnerability disclosure
security@netspectra.orgReport a vulnerability, suspected abuse, or security incident affecting NetSpectra. Coordinated disclosure welcome.
Acknowledged within 24 hours.
Legal
legal@netspectra.orgContracts, terms negotiation, regulatory inquiries, law-enforcement requests.
3–5 business days.
Postal address.
49 St. Pauls Avenue
London NW2 5SY
United Kingdom
For most matters, email is faster. Use postal mail only when the law requires written notice or you cannot use email.
Verify our legal identity.
Our company is registered in the UK Companies House public register. You can independently verify the details of NETSPECTRA LTD (Company No. 17186417) at the official register. See /legal/business-identity for our full corporate identity sheet.